Customer Support


Returns & Exchanges

If you are not happy with your order, we will do our best to make it right. Please contact team@twopillars.io with your issue and we will assist you.

Product(s) approved for return/exchange must be returned in unused, original condition in its original packaging. We do not accept items that have been damaged by the customer. Please note that shipping is non-refundable.
 

International Shipments

Due to the high cost of shipping internationally, we cannot accept returns and/or exchanges for any international orders at this time. If you think your item may be defective, please email team@twopillars.io with your order details and a description of the issue.

*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

*Some countries may impose additional taxes or duties (i.e. VAT) and, if so, these are the responsibility of the customer. Packages will be returned to our distribution warehouse overseas if unclaimed, and we can not refund shipping for these cases. The time a country holds a package in customs varies and we do not have means of contacting these offices.

Questions

Please email us at team@twopillars.io for any other questions.